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Operations Management
Lost & Found and Concierge
Elevating Guest Service and Satisfaction
Delivering outstanding guest experiences is at the heart of any hospitality business. Alkimii Property’s Lost & Found and Concierge features provide a digital-first solution to handle lost items and delivered packages, ensuring that teams can respond promptly and efficiently.
Lost & Found
Managing lost items can be a challenge, but our Lost & Found feature makes it simple and efficient. By digitising the process, you can now track and return lost items with ease, ensuring a positive guest experience and minimising administrative burden.
- Log, track, and manage all lost items in a single, searchable database
- Store and manage photos and descriptions of items for accurate identification
- Maintain a digital paper trail to track the status and history of each item
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Concierge
Designed to elevate the guest experience by providing a streamlined approach to managing delivered items. From package deliveries to dry cleaning, the Concierge tool helps hospitality teams to:
- Log and track guest items, such as dry cleaning, packages, and personal belongings
- Access real-time status updates regarding guests deliveries
- Maintain detailed item profiles for efficient management and quick reference
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