The Kingsley Hotel: Simplifying Workforce Management with Alkimii People

The Challenge

In 2018, The Kingsley Hotel grappled with issues in payroll management, cost control, and roster creation. Their existing system was not fit for purpose in their dynamic environment. The lack of a proper biometric digital system led to manual processes, duplication of efforts, and confusion among the team.

The complexity of managing these processes presented challenges for the team, impacting budget accuracy, employee morale, and the senior management's ability to meet payroll targets while navigating the demands of their growing business.

Why The Kingsley Hotel Chose Alkimii

Fergal Harte, the General Manager of The Kingsley Hotel, first heard about Alkimii through industry networks and events. What set Alkimii apart was its focus on the hospitality sector.

Founded by Ronan McAuley, who had extensive managerial and operational experience in the hotel industry, Alkimii offered a solution that truly understood the unique challenges faced by hotels.

The Kingsley Hotel was impressed by Alkimii's flexibility and willingness to adapt the system to their specific needs. The team appreciated Alkimii's deep understanding of the subtle differences in how various hotels operate, from rostering to staffing and opening times.

This tailored approach, combined with excellent customer service, made Alkimii the clear choice for The Kingsley Hotel.

As Fergal explained “The big difference with the Alkimii system was that it was very much targeted at the hotel industry... It was a game changer for us."

How Alkimii Responded

"The implementation process was smooth, and the customer service has been outstanding from the start. The Alkimii team supported us every step of the way. Our senior team and the Alkimii team collaborated in the function room, discussing everything in a process-driven manner, reviewing each department, and it worked extremely well." Noted the General Manager

The implementation focused on key areas such as roster management, time and attendance, and payroll cost control. Alkimii's team provided thorough training and support, helping The Kingsley's team transition smoothly to the new system. This hands-on approach and attention to detail set the foundation for a successful long-term partnership.

Transforming Workforce Management

Before implementing Alkimii People, The Kingsley Hotel struggled with inefficient, manual processes that led to errors, confusion, and wasted time. Alkimii's solution dramatically transformed their operations:

1. Roster Management: The ease and speed of entering rosters and creating shifts significantly improved, saving managers considerable time and reducing frustration.

2. Payroll Processing: Alkimii streamlined the payroll process, reducing errors and improving efficiency. The ability to sync with systems further reduced time spent on manual payroll tasks.

3. Employee Communication: The introduction of Alkimii's chat feature and newsfeed greatly enhanced communication across the hotel's 230+ staff members, ensuring messages reach the entire team efficiently.

4. HR Compliance: Alkimii made it easier to log training, report on compliance, and manage employee records, significantly improving HR processes.

The Impact

The implementation of Alkimii People yielded impressive results for The Kingsley Hotel:

• Time Savings: Significant reduction in time spent on payroll processing and roster creation. 

• Improved Accuracy: Near elimination of payroll errors, leading to better employee relations.

• Enhanced Communication: Better team collaboration and transparency with Alkimii's mobile app and chat.

• Cost Optimisation: Streamlined processes translated into improved revenue and profitability.

• Increased Productivity: More time for employees to focus on guest experiences rather than administrative tasks.

• Better HR Metrics: Easier tracking of KPIs such as staff turnover and training compliance.